BotForce is a powerful platform that empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox. With BotForce, you can streamline your customer interaction processes, enhance collaboration, and improve overall efficiency.
Key Features:
Manage Omnichannel Conversations Anywhere, Anytime:
Effortlessly respond to all customer interactions without the need to switch between different channels. BotForces OneView Inbox ties every customer conversation together, allowing you to manage them all from a single, unified inbox. This ensures you get all the messages and can provide consistent and timely responses.
Collaborate with Your Peers:
Invite other agents to your chat for group conversations to enhance teamwork and resolve issues more efficiently. This collaborative feature allows for quick resolution of customer queries and ensures all team members are on the same page.
Get Notifications for New Requests:
Stay updated with real-time notifications for new requests, new messages, and SLA violations. BotForce ensures that you are always aware of any incoming customer interactions or potential issues, enabling you to address them promptly.
Access User Details During the Conversation:
View user details, notes added by other agents, recent conversations, and other relevant data during the chat to gain valuable context for every interaction. This feature helps you understand the customer’s history and preferences, allowing for more personalized and effective communication.
Interact in 50+ Languages:
Break language barriers with BotForce’s two-way auto-translation feature. Translate live chat conversations in real-time and reply to users in their preferred language. This capability allows you to engage with a global audience and provide exceptional customer service regardless of language differences.
View Actionable Insights:
Through BotForces comprehensive analytics, monitor and track key metrics such as response time, resolution time, SLAs, channels, and agent performance. These insights help you identify areas for improvement, optimise your processes, and enhance the overall efficiency of your customer service operations.
BotForce is designed to simplify and enhance the way you manage customer interactions across multiple channels. By providing a centralised platform for all your conversations, facilitating collaboration among agents, offering real-time notifications, and delivering actionable insights, BotForce ensures that you can provide exceptional customer service and improve overall operational efficiency.
Experience the power of BotForce and transform your customer engagement strategy today. Download the app and see how our OneView Inbox can improve your business operations.